All products sold by Spot On Fishing Tackle & Outdoors independently owned stores and online are from reputable suppliers and guaranteed under the Australian Consumer Law. In the event that an item is defective or fails within the supplier warranty period, you are entitled to have the goods repaired or replaced.
We are proud of our product range of trusted brands, so If you have purchased an item from us that is not of acceptable quality or does not match the description, you can return it to us. Conditional that the item has not been misused, we can provide a full refund, repair or replacement on most items purchased online or in store. Please provide your receipt, online invoice. If you do not have these, we will also accept proof of purchase via credit card or bank statements. All refunds are provided via the same method of payment as the original purchase.
Unless the item is faulty, all other products returned for credit must not be used or damaged and should also be in their original packaging, including instruction manuals and accessories. Clothing products must be unworn and in the original condition.
Please note, customer orders for special make up products may be at the discretion of your local Spot On Fishing & Outdoors store owner and require inspection upon return.
If you change your mind, there are some items that cannot be refunded if used or unpacked. These include products that may potentially affect health and well-being if re-sold. Items include: DVD's, Fridges/freezers, GPS and Fish Finders, Personal flotation devices, Airbeds, Cookware and Clothing.
Products ordered online can also be returned to any Spot On Fishing and Outdoor store. Please provide the online invoice as a proof of purchase.
In some instances, there may not be a Spot On Fishing & Outdoor store near you so if you require help to return an ordered product, please contact your closest store or Administration office 08 8289 9633 during normal weekday business hours. Please note that if you change your mind, delivery charges will not form part of a refund.